Most spas have patients who are past due for tox, consults that never booked, and regulars who drifted away. I find them in your booking export, write the follow-up, and you send it from your own system. You pay a share only of what comes back.
Each patient lands on one list at most, and anyone with a future booking is left out. Every list comes with a message written for it.
Consults and inquiries that never turned into a treatment. A short three-message follow-up over two weeks.
Cancellations that were never rebooked, and patients who stopped partway through a package.
Neurotoxin at 105 days, filler at 300, facials at 35, laser and peels at 42. Flagged once they're 20% past due.
Patients with real history who haven't been back in months. A win-back offer, and often a membership invite.
Move the sliders to match your spa. This is a back-of-envelope number. The free audit replaces it with a figure from your real appointment history.
If nothing comes back, the share is $0 and you've paid only the setup.
Each step has to earn the next one.
As a nurse, I handle protected health information every shift. These rules aren't optional.
The analyzer reads your export inside your own browser tab. Nothing is uploaded, stored or sent to me. Close the tab and it's gone.
Before I see a single patient name during a pilot, we sign a business associate agreement. No BAA, no patient data.
Messages go out from your own HIPAA-compliant booking or texting tool, only to patients who opted in, with opt-out wording in every text.
No. For the audit you export a CSV yourself and load it into the analyzer on your own computer. During a pilot I work from lists you share under a signed BAA, and you keep control of your system.
No. I write the messages and the lists, and you send them from your own tools. Patients hear from your spa, in your voice, the way they always have.
Any system that can export appointments to a spreadsheet: one row per appointment with the patient, date and service, and ideally the status and amount. The analyzer lets you match your column names.
Before the pilot starts we agree in writing: treatments booked and completed during the 30 days by patients on the follow-up lists, as shown in your booking system. You can check every line.
Then the 20% share is $0 and you've spent only the setup fee. You're under no obligation to continue to a monthly plan.
The audit never sends patient data anywhere. For pilots, I sign a BAA before handling any patient information, and all patient messages go out from your own compliant systems to patients who have opted in.
Run the free audit on your own export. If the number is worth chasing, reply to my email and we'll set up a 15-minute call to plan your pilot.